Welcome to the HeelingTouch.Com Help Center, where you will find answers to frequently asked questions about Registration, Security/ Privacy and other helpful information.
Most Frequently Asked Questions
1. How do I find the products I need?
From our home page, there are at least three ways to find what you want by following these steps:
From the side menu there are direct links to different informational pages and available merchandise.From the same page, click on the table of contents
from the pictures of merchandise you are looking for and you will be directed to the proper items, price and description.
2. How do I shop online?
From when you view the product and description and you want to purchase the item follow these steps.
Click
. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your basket, you can choose to place the order immediately, or continue shopping by going back to the previous page by clicking the Back button of your web browser or push the button on the Shopping Cart page . You can put as many items as you want in your shopping basket.
To review how many product you have on your Shopping Cart click the button. Shopping Cart should look like this.
Your Shopping Cart
Item
Weight
Price
Quantity
Total
Shoe Trees (Size L)
-
$12.95
$12.95
Sub Total:
Shipping & Handling:
Total:
On this page you can Update, Delete or change the Quantity of the items you need. By checking the box on the first column or change the amount of product on the Quantity box. Then choose the action you like. When you're finish and want to place the order Click the button.
3. Why do I need to register?
If you are new to our store, please take a moment to register with us. By registering with us you avoid reentering your contact information the next time you purchase from us.
New Customer Checkout
Existing Customer Login/Checkout
E-Mail Address:
Password:
For New Customer click
to register. For Existing Customer bypass registration by entering password and proceed with checkout.
On this page you can Login/Checkout, Update Account and receive forgotten password.
4. What happen if I forgot my password?
If you forgot your password on the registration page under Existing Customer Login/Checkout, you will be able to receive your password.
Existing Customer Login/Checkout
E-Mail Address:
Password:
On this page Existing Customer Login/Checkout you can update account and receive forgotten password.
5. Why can't I connect securely to your server?
If you have problem ordering is because you missed to entered all required fields or your spywere protection and or firewall is not permitting you to connect. call us or email us at: sales@heelingtouch.com. Also you can pressed ordering by following the no secure method.
6. Why do you collect personal information?
When you place an order with us, you will be asked for certain personal information; your name, address, telephone number, Email address, and your credit card number and expiration date. All are required in order to presses your order. Missing any off them can dilate the shipping.
7. Is on-line shopping safe?
When Buying from HeelingTouch.com is easy and secure. When you place anrr, you can feel confident that your credit card information is protected by our secure server. All online transactions at HeelingTouch.com are handled with industry-standard SSL encryption.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Also HeelingTouch.Com deletes all credit cards numbers at the end of each month. We do not have access of your card number after that.
The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional transactions using one in a local store or restaurant." We as individuals order Merchandise by mail or by phone all the time. It is generally safer to shop online than to give that same information out over the phone or by mail.
However, in the unlikely situation where you suspect that unauthorized charges have been made to your credit card, please notify your credit card company and/or bank that issued the card immediately. You have the same warranty from the card company as if you had used it personally at your local store and you will not be liable to pay the fraudulent charges.
8. Do I have to worry about my privacy?
Your right to privacy and the security of your credit card information is taken very seriously at Heeling Touch. When you place an order with us you will be asked for certain personal information, your name, address, telephone number, Email address, and of course your credit card number and expiration date required to process your order. The processing of credit card transactions is done by our site. The operation of our site is in our control only and we will never provide or sell any of your personal information to any outside company for any use. We would only use your Email address to contact you regarding your order if necessary to provide you with the best service possible. If you received e mail by us in the future is because you subscribe to receive discount offers or coupons by us. If you no longer want to receive Heeling Touch e-mails, just click Unsubscribe and type unsubscribe at Subject in the Subject line.
9. Do you have other means of ordering?
If you prefer not to put your credit card number over the Internet or would prefer to order direct this option is available to you.
Bypass all and call us direct and speak to a live customer service representative for any questions you may have relating to correct selection of your shoe care needs, we also answer any "How To" questions.
10. Do you have other means of payment?
Choose Option 2 - Offline Payment if you like to pay by check or money order or call us your order and send the type of payment you prefer.
Option 1 - Online Payment
Option 2 - Offline Payment
Payment Details
Information
Payment Type:
Alternatively you may make an offline payment by printing an order form and sending it to us.
You may pay using any of the following methods:
Mastercard
Visa
Check
Money Order
American Express
Discover
Credit Card Number:
Please do NOT include spaces or
Security Code:
A three or four digit security code that is printed on the back of your credit card.
Expiration Date(mm yyyy):
11. What happens if I have not received my order?
If you do not received your order within 12 days from day ordered, we will forward you the tracking number so you can trace the place of delivery.
If you contact us with questions concerning an order you placed with us you need to refer to your Order ID number. You find the Order ID number in the order confirmation email you received after submitting your order. When contacting us via email please enter the Order ID number in the subject line. To prevent spam and viruses emails without an order number in the subject line will be deleted. Contact HeelingTouch.Com Customer Service by e-mail at Sales@heelingtouch.com or call 763.420.4131 for more information.
13. Who do I update, delete or change the Shopping Cart?
To review how many product you have on your Shopping Cart Click the View Cart button. Shopping Cart should look like this.
Your Shopping Cart
Item
Weight
Price
Quantity
Total
Shoe Trees (Size L)
$12.95
$12.95
Sub Total:
Shipping & Handling:
Total:
On this page you can Update, Delete or change the Quantity of the items you need. By checking the box on the first column or change the amount of product on the Quantity box. Then click the Update Cart button. When you're finish and want to place the order Click the Checkout button.
14. Who do I update my account?
If you need to update your account in the future (change address, email billing and shipping information). On the page Existing Customer Login/Checkout you can Edit Account and receive forgotten password.
