Returns and Exchanges

If for any reason you are not completely satisfied with your purchase, The HeelingTouch.Com offers a 30-day (from ship date) return and exchange.

All Returns/Exchanges Are Subject To The Following Requirements:

• Returns or exchanges must be made within 30 days from ship date.

• All returns a 10% restocking fee applies.

• To exchange an item(s), the restocking fee does not apply.

• All returns must be in brand new, mint condition.

• Returned item(s) must be in the original undamaged manufacturing packaging with all packaging materials, contents and tags.

• All item(s) must be in a resalable condition.

We Cannot Accept the Following for Returns or Exchanges:

• Any personalized or customized item(s).

• Any used or worn item(s) will not be accepted.

• Open shoe lace boxes

• Partial used shoe care products

• Product without original boxes are not returnable.

• Any used merchandise sent to us will be returned at the customer's expense.

• We reserve the right to refuse a return or exchange on any product that does not meet these requirements.

Returning Your Order for Refund or Exchange, please follow the steps below.

1. Email sales@heelingtouch.com or call (763) 420-4131 to request a Return Authorization Number (RA#). When calling, please have your order number available. Via e-mail, please include your Order ID: number on the subject line. Include  name, order number, and reason for return or exchange. This is how we track the return and any credit related to you.

2. Complete the Return/Exchange Form and send back with item(s) in the box.

3. Please include your RA# on the returns label.

4. Ship your package back to us at the address we will e mail you with the return authorization number after contacting us.

The Return Authorization number will be valid for 15 days from the date issued. We are not responsible for lost or stolen packages. We recommend that you insure the parcel when shipping higher-priced items. Packages must be returned prepaid - we do not accept C.O.D. deliveries, items will be returned. Once we have received the item(s), please allow 3-4 weeks for us to process your return. The HeelingTouch.Com cannot refund any of these charges on returns or exchanges. If you cancel an order after the item(s) have been shipped, shipping charges cannot be refunded. We will refund shipping charges only if the item shipped was due to our error.

Christmas Gifts Returns & Exchanges:

• All purchases made in December, the returns & exchange policy will be extended till January 30th.

• Refunds will be credited to the Original Method of Payment.

• Please read & follow all HeelingTouch.Com policies.

• For exchanges, if purchased items are greater than returned items, please include your Credit Card Number.

If you need additional information please call us at (763) 420-4131, Monday-Friday, 9 a.m. to 5 p.m. Central Time or you may email us at sales@heelingtouch.com