Returns and Exchanges
Guidelines for returns
If for any reason you are not completely satisfied with your purchase, The HeelingTouch.Com offers a 30-day (from ship date) return and exchange.
All Returns/Exchanges Are Subject To The Following Requirements:
- Returns or exchanges must be made within 30 days from ship date.
- All returns a 15% restocking fee applies or and if order had free shipping $7.50 will be also deducted.
- To exchange an item(s), the restocking fee does not apply.
- All returns must be in brand new, mint condition.
- Returned item(s) must be in the original undamaged manufacturing packaging with all packaging materials, contents and tags.
- All item(s) must be in a resalable condition.
We Cannot Accept the Following for Returns or Exchanges:
- Any personalized or customized item(s).
- Any used or worn item(s) will not be accepted.
- Open shoe lace boxes
- Partial used shoe care products
- Products without original boxes are not returnable.
- Any used merchandise sent to us will be returned at the customer’s expense.
- We reserve the right to refuse a return or exchange on any product that does not meet these requirements.
Returning Your Order for Refund or Exchange, please follow the steps below.
- Email firstname.lastname@example.org or call (763) 420-4131 to request a Return Authorization Number (RA#). When calling, please have your order number available. Via e-mail, please include your Order ID: number on the subject line. Include name, order number, and reason for return or exchange. This is how we track the return and any credit related to you.
- Pease include your RA# on your return label.
- Complete the Return/Exchange Form below and send back with item(s) in the box.
Print this page from your browser and complete the information below.
Your Authorization return number :_____________________
Your confirmation order number : Order ID #:_____________
In the event you do not have the Order ID #: list the Ref: 1 (number located on the left lower corner on the UPS label) _____________ ,
The day we charge your credit card. ___/___/___
1: Your last name: ________________________________
2: Your first name: ________________________________
3: Your phone #: _________________________________
4: Your Email : _______________________________________________
Your delivery address:
1: Your Street : ___________________________________
2: Your City: ___________________________________
3: Your State: _____ Your Zip:_______________________
Give a reason for return (please describe).
The Return Authorization number will be valid for 15 days from the date issued. We are not responsible for lost or stolen packages. We recommend that you insure the parcel when shipping higher-priced items. Packages must be returned prepaid – we do not accept C.O.D. deliveries, items will be returned. Once we have received the item(s), please allow 3-4 weeks for us to process your return. The HeelingTouch.Com cannot refund original shipping and handling charges on exchanges or returns. If you cancel an order after the item(s) have been shipped, shipping charges cannot be refunded. We will refund shipping charges only if the item shipped was due to our error.